Q: What is parking like?
A: If you can't find a parking spot directly in front of PALM, we are part of "Old Schoolhouse Square" (Mario's) parking lot. Near the barber shop, there are steps that will lead you here.
Q: What age range is this for?
A: Our play space is recommended for ages 0-6, however, older children are always welcomed if they are into imaginative play!
Q: Do you offer refunds?
A: While we prefer issuing credits, we do offer full refunds on open play sessions for sick children as it is important to us that we maintain a healthy environment for our guests and staff.
Non-refundable: Party deposits
Q: Is outside food allowed?
A: We have a variety of healthy prepackaged drinks, snacks, meals and treats for purchase in our cafe. Outside food/drink are not preferred, but we understand if your child is picky and/or have allergies, requiring you to bring your own snacks. We just ask that food and drink stay in the cafe area (or party room) and not the play area.
Q: Are we required to take shoes off?
A: Yes, please. Socks are required in the play area and grip socks are recommended. Grip socks are also available for purchase. There are cubbies in the lobby for your belongings. We are not responsible for lost, stolen, and/or damaged items.
Q: How can I get a discount?
A(1): We offer memberships that work out to be our most discounted offer for frequent guests.
A(2) We offer sibling discounts at 10% off of each additional sibling with the purchase of a regular Open Play Session for 1st child.
(A3) Twin and/or joint birthday parties are a bargain!! Inquire for details.
(A4) Be sure to follow our social media for surprise offers!
Q: Do you have guest WiFi?
A: Yes, we do!